1. Satisfaction Guarantee

At AquaCloud, we strive to provide you with the best possible experience. If you are not satisfied with your purchase, we offer a 30-day money-back guarantee for our VPN services.

2. Eligibility for Refunds

To be eligible for a refund:

• Your refund request must be made within 30 days of the original purchase date.
• You must provide a valid reason for requesting a refund, such as technical issues or dissatisfaction with our services.
• Your account must be in good standing, with no violations of our Terms of Use.

3. Refund Process

To request a refund, please contact our customer support team at [email protected] with the following information:

• Your name and email address associated with your AquaCloud account.
• The reason for your refund request.
• Any relevant details or screenshots to support your request.

Our support team will review your request and process the refund if it meets the eligibility criteria.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow up to [number] business days for the refund to reflect in your account, depending on your payment provider’s policies.

5. Non-Refundable Items

Certain items are non-refundable:

• Subscriptions purchased outside of the 30-day refund period.
• Renewals or upgrades of existing subscriptions.
• Purchases made through third-party platforms or resellers.

6. Contact Us

If you have any questions or concerns about our Return and Refunds Policy, please contact us at:

Email: [email protected]

Thank you for choosing AquaCloud. We value your satisfaction and are committed to providing you with excellent customer service.